f.a.q.

how do i pay for my order?

payment is taken at checkout. the cards and payment methods you can use are shown there.

where do you ship and how much does it cost?

enter your address at checkout and the delivery options and their cost are shown before you pay.

when will my order arrive?

one-off pieces are already here and are sent as they are. clothing and framed prints are made to order, whoever's name is on them. making takes 2 to 5 working days on average, then the order is sent. delivery time after that depends on where you are. see shipping.

do you post vehicles?

no. after you buy one we contact you to arrange collection or delivery with you directly.

why did my order come in more than one parcel?

framed prints are packed and sent on their own, and one-off pieces are sent separately from made-to-order pieces.

can i change or cancel my order?

email us straight away. once a made-to-order piece has gone into production it cannot be changed. your right to cancel is set out in our terms.

do you accept returns?

only within 14 days of delivery, after telling us first, with return postage paid by you. see the return policy in our terms.

something is wrong with my order.

if a piece arrives misprinted, damaged or wrong, email us within 30 days of it arriving with your order number and a photo, and we will replace it or refund you.

my order hasn't arrived.

email us with your order number. lost parcels need to be reported within 30 days of the estimated delivery date.

will i be charged tax or customs?

orders sent outside the united kingdom may be charged import duty or tax by the destination country. this is paid by the buyer.

do you restock?

made-to-order pieces do not sell out. one-off pieces are exactly that: when one has gone, it has gone.

what size should i get?

one-off pieces are the size given in their listing. for anything made to order see sizing. if you need a measurement, email us.

how can i contact you?

email create@bluemiddlewhite.com or use the contact page. include your order number if it is about an order.